Travel the way you want

Tonkin Travel is a dynamic Hanoi based, family owned, eco tour operator that offers travel  in Vietnam, Myanmar,  Cambodia and  Laos.

Tonkin  Travel will tailor your holiday to your exact needs and budget!

We can organise everything you will need to get the most out of your time: visa on arrival, accommodation, tour guides, transportation, ticketing, specific requests. 

Mekong Delta Authentic

About Us

Founded by two energetic Hanoi women with vast experience in Vietnam tourism, our company has been taking our clients on exciting adventures and relaxing holidays since 2001.  Even as Tonkin Travel has quickly grown through word of mouth the original commitment to personal service and understanding has not diminished – and that is the way it will stay.

Plan Your Perfect Trip With Us

All you need to do is get the ball rolling by telling us how much time you have, what you are interested in and what type of accommodation you are after and we will suggest and then refine with you, an itinerary that makes the most of your time and budget as well your energy.  No booking is too small or too big for us and our prices are very competitive – so go ahead and ask – even if you don’t end up booking with us you might get some good suggestions!

Vietnam

A land of staggering natural beauty and cultural complexities, of dynamic megacities and hill-tribe villages, Vietnam is unforgettably compelling.

Laos

Vivid nature, voluptuous landscapes and a vibrant culture collide with a painful past and optimistic future to make Laos an enigmatic experience for the adventurous.

Cambodia

 An adventure to Cambodia will inspire travelers to contemplate what happens when ancient and modern worlds collide.

Myanmar

It’s a new era for this extraordinary and complex land, where the landscape is scattered with gilded pagodas and the traditional ways of Asia endure.

Wonderful Indochine

A 16 Days/ 15 Nights representative tour
visiting all the major cities and famous sites of
Vietnam, Cambodia and Laos. 

Services

Visa

Visitors to Vietnam must obtain a visa unless they come from one of the visa exempt countries. Be aware that your passport must be valid for 6 months beyond the last day of your stay in Vietnam and that you must have one blank page left for the visa stamp.

Transportation

Whether it is an airport pick-up or transfer to any location in Vietnam and no matter if you travel as an individual or in a big group, we can arrange all types of transport to and/or from anywhere in Vietnam. Car, van and bus rental ranging from 4 to 45 seats always includes a driver and modern high quality vehicles.

Accomodation

All types and tastes of travel and accommodation can be arranged; hostel to 5 star. Guides and translators, tours, air and rail tickets, transport and transfers, a cyclo or a helicopter that seats 20 and everything in between. Individuals, families, large groups and small. Travel for leasure, culture, work, study or a getaway. 

FAQ

Reservation

Once our sales staff and you go through itinerary, we will send you the information form to fill in passport details for ticketing, hotel reservation. We will get back to you in the next few days to confirm all your bookings as request.

Payment

Deposit payment:

– Flights, visa approval letters: full payment required before ticket’s issue.

– Other service: 30% of total amount.

Balance payment: required at least 10 days prior travel date by bank transfer or by cash or credit card on arrival.

Payment methods:

– By bank transfer: all charges are on sender’s account (OUR)

– By credit card: a convenient fee surcharge of 3% is applied for Visa/Master cards and 4% for AMEX cards

– Cash (US dollars. Other currencies may be accepted by prior arrangement)

Hotel Check in and Check out

Hotel Check in time: 14.00; Check out time is usually 12h00.
Extended check in – check out time may be granted subject to availability and agreement by the participating hotels.

Responsibility

Except in situations beyond human control, Tonkin Travel will be held responsible for any additional expense resulting from the change caused by us in itinerary, transportation, accommodation.

Except in situations beyond human control, Tonkin Travel shall provide compensatory service for participants or refund the difference in payment for service rendered below standard.

The detailed program and schedule flights are subject to changes by airline without prior notice and in accordance with the weather conditions and daily operation of flights. Consequently, itinerary concerned might be adjusted. If this occurs, Tonkin Travel will do all in its power to assist participants in boarding flights or finding alternative arrangements. Note however that it is done as a courtesy to participants and Tonkin Travel cannot be held responsible for denied boarding, nor for additional costs occurred.

Policy regarding cancellation/ No Show

At Tonkin Travel we do our best to minimize cancellation penalty for our guests but we must abide by the cancellation policy of each service provider. Bellows are general cancellation policy for:

Tours and Accommodations, Trains

– Cancellation 20 to 15 days before departure date: charge 10% of total amount.
– Cancellation 14 to 10 days before departure date: charge 20% of total amount.
– Cancellation 9 to 5 days before departure date: charge 50% of total amount.
– Cancellation less than 5 days before departure date: charge 100% of total amount.

– No show: 100% of total rate.

FLIGHTS

Normal tickets:

– Change of flight (time/date/route): charge USD30 per ticket per time plus fare difference due to the change if any
– Refund: charge 30% of full fare
– Renaming ticket is actually refund and rebook a new ticket, so it’s charged as refund and plus fare difference if any.

Promotional tickets:

– Charge 100% of ticket value.

*To avoid any money loss for customers, we will negotiate our best in case the late cancellation happens.

What Our Clients Say

We had the most wonderful in holiday in Vietnam. 
Thank you so much to you and your team for organising everything and adapting the itinerary to our needs and preferences.
Everything went seamlessly. ... Read More

Freya Sorrell
22 December 2022

We have returned from Siem Reap and I wanted to tell you that the arrangements were great. The Treeline Hotel was a wonderful oasis, very beautiful and peaceful so we spent a lot of our free time the

... Read More

Ann Swagman
13 December 2022

We arrived home safely, with no disruption to our return journey, luckily. We wanted to let you know that we had a WONDERFUL holiday, and we really appreciated all the arrangements you made – and e

... Read More

Nick Midgley
24 December 2022

Thank you very much for organising the tours, transports etc for us.

It was very well organised and you were very helpful at each and every stage from suggesting the itinerary to making any change

... Read More

Mitesh Gosrani
4 January 2023

We had a fantastic trip – everything went exactly to plan. The hotels were perfect and the transport and guides excellent. We especially liked Sam in central Vietnam. Traffic in Vietnam is craz

... Read More

Andrew Woods
26 January 2023

It’s been a wonderful first-time visit to Cambodia and Vietnam.  We experienced and learned many interesting things in the 14 days that you arranged for us. At the beginning, we really didn’

... Read More

Rebecca Lim
10 March 2023

We’ll be in touch we are planning to hit into your region again. Meanwhile, I will keep telling people about you and Tonkin and hope I can make some more referrals. Thanks again & all the best.

... Read More

Inez Bennecke
22 March 2023

Learn more about us at Tripadvisor!

Contact

Address 5B , land 111 Xuan Dieu Tay Ho District, Hanoi, Vietnam
Phone (+84) 91 253 25 32
Email info@tonkintravel.com

Inbound Tour Operator License: 01-276/2017/TCDL-GP LHQT