Travel the way you want
Tonkin Travel is a dynamic Hanoi based, family owned, eco tour operator that offers travel in Vietnam, Laos, Cambodia and Myanmar
Tonkin Travel will tailor your holiday to your exact needs and budget!
We can organise everything you will need to get the most out of your time: visa on arrival, accommodation, tour guides, transportation, ticketing, specific requests.
About us
Founded by two energetic Hanoi women with vast experience in Vietnam tourism, our company has been taking our clients on exciting adventures and relaxing holidays since 2001. Even as Tonkin Travel has quickly grown through word of mouth the original commitment to personal service and understanding has not diminished – and that is the way it will stay.
Passion Vietnam
Authentic Laos
Mystic Cambodia
Vietnam: Off the beaten track
Plan Your Perfect Trip With Us
All you need to do is get the ball rolling by telling us how much time you have, what you are interested in and what type of accommodation you are after and we will suggest and then refine with you, an itinerary that makes the most of your time and budget as well your energy. No booking is too small or too big for us and our prices are very competitive – so go ahead and ask – even if you don’t end up booking with us you might get some good suggestions!
Vietnam
A land of staggering natural beauty and cultural complexities, of dynamic megacities and hill-tribe villages, Vietnam is unforgettably compelling.
Laos
Vivid nature, voluptuous landscapes and a vibrant culture collide with a painful past and optimistic future to make Laos an enigmatic experience for the adventurous.
Cambodia
An adventure to Cambodia will inspire travelers to contemplate what happens when ancient and modern worlds collide.
Myanmar
It’s a new era for this extraordinary and complex land, where the landscape is scattered with gilded pagodas and the traditional ways of Asia endure.
Wonderful Indochine
A 16 Days/ 15 Nights representative tour
visiting all the major cities and famous sites of
Vietnam, Cambodia and Laos.
Service
Visa
Visitors to Vietnam must obtain a visa unless they come from one of the visa exempt countries. Be aware that your passport must be valid for 6 months beyond the last day of your stay in Vietnam and that you must have one blank page left for the visa stamp.
Transportation
Whether it is an airport pick-up or transfer to any location in Vietnam and no matter if you travel as an individual or in a big group, we can arrange all types of transport to and/or from anywhere in Vietnam. Car, van and bus rental ranging from 4 to 45 seats always includes a driver and modern high quality vehicles.
Accomodation
All types and tastes of travel and accommodation can be arranged; hostel to 5 star. Guides and translators, tours, air and rail tickets, transport and transfers, a cyclo or a helicopter that seats 20 and everything in between. Individuals, families, large groups and small. Travel for leasure, culture, work, study or a getaway.
FAQ
Reservation
Once our sales staff and you go through itinerary, we will send you the information form to fill in passport details for ticketing, hotel reservation. We will get back to you in the next few days to confirm all your bookings as request.
Payment
Deposit payment:
– Flights, visa approval letters: full payment required before ticket’s issue.
– Other service: 30% of total amount.
Balance payment: required at least 10 days prior travel date by bank transfer or by cash or credit card on arrival.
Payment methods:
– By bank transfer: all charges are on sender’s account (OUR)
– By credit card: a convenient fee surcharge of 3% is applied for Visa/Master cards and 4% for AMEX cards
– Cash (US dollars. Other currencies may be accepted by prior arrangement)
Hotel Check in and Check out
Hotel Check in time: 14.00; Check out time is usually 12h00.
Extended check in – check out time may be granted subject to availability and agreement by the participating hotels.
Responsibility
Except in situations beyond human control, Tonkin Travel will be held responsible for any additional expense resulting from the change caused by us in itinerary, transportation, accommodation.
Except in situations beyond human control, Tonkin Travel shall provide compensatory service for participants or refund the difference in payment for service rendered below standard.
The detailed program and schedule flights are subject to changes by airline without prior notice and in accordance with the weather conditions and daily operation of flights. Consequently, itinerary concerned might be adjusted. If this occurs, Tonkin Travel will do all in its power to assist participants in boarding flights or finding alternative arrangements. Note however that it is done as a courtesy to participants and Tonkin Travel cannot be held responsible for denied boarding, nor for additional costs occurred.
Policy regarding cancellation/ No Show
At Tonkin Travel we do our best to minimize cancellation penalty for our guests but we must abide by the cancellation policy of each service provider. Bellows are general cancellation policy for:
Tours and Accommodations, Trains
– Cancellation 20 to 15 days before departure date: charge 10% of total amount.
– Cancellation 14 to 10 days before departure date: charge 20% of total amount.
– Cancellation 9 to 5 days before departure date: charge 50% of total amount.
– Cancellation less than 5 days before departure date: charge 100% of total amount.
– No show: 100% of total rate.
FLIGHTS
Normal tickets:
– Change of flight (time/date/route): charge USD30 per ticket per time plus fare difference due to the change if any
– Refund: charge 30% of full fare
– Renaming ticket is actually refund and rebook a new ticket, so it’s charged as refund and plus fare difference if any.
Promotional tickets:
– Charge 100% of ticket value.
*To avoid any money loss for customers, we will negotiate our best in case the late cancellation happens.