¡Viajas como TU quieras!
Tonkin Travel es un operador de viajes dinámico con base en Hanoi y con una conducción familiar, especializado en viajes a medida en Indochina: Vietnam, Laos, Camboya y Myanmar.
Tonkin Travel ideará una vacaciones a medida de vuestras necesidad!
Podemos planear todos lo que necesitáis para optimizar en la mejor manera posible vuestro tiempo en Vietnam: visado a la llegada, alojamiento, guías, transporte, taquilla, peticiones particulares.
Quiénes Somos
Fundada por parte de dos mujeres carismáticas de Hanoi con una profunda experiencia en el sector del turismo en Vietnam, nuestra agencia conduce los clientes en aventuras emocionales y vacaciones de relax desde el 2001. Aunque Tonkin Travel sea crecida rápidamente gracias al boca a boca, pero el compromiso inicial, la búsqueda de nuevos itinerarios y el interés en el personalizar el viaje no se han mudado.
Passion Vietnam
Authentic Laos
Mystic Cambodia
Vietnam: Off the beaten track
Planificamos tu viaje perfecto
Nuestra ventaja es que estamos aquí en Asia y tenemos información más reciente sobre los desti-nos a visitar , consejos y sugerencias , sino también para ser de ayuda si ocurre algo inesperado .
No hay booking demasiado pequeño o demasiado grande : le damos la misma importancia a cada petición . Nuestros precios son competitivos y atractivos … así que no se detiene, pida un presu-puesto sin reservas !
Vietnam
A land of staggering natural beauty and cultural complexities, of dynamic megacities and hill-tribe villages, Vietnam is unforgettably compelling.
Laos
Vivid nature, voluptuous landscapes and a vibrant culture collide with a painful past and optimistic future to make Laos an enigmatic experience for the adventurous.
Cambodia
An adventure to Cambodia will inspire travelers to contemplate what happens when ancient and modern worlds collide.
Myanmar
It’s a new era for this extraordinary and complex land, where the landscape is scattered with gilded pagodas and the traditional ways of Asia endure.
Meraviglie d’Indocina
Tour di 14 Giorni / 13 Notti che tocca le principali destinazioni del paese e i siti più famosi.
Servizi
Visa
Dal 1° Luglio 2015 per i turisti di nazionalità italiana è in vigore l’esenzione dall’obbligo del visto di ingresso nel Paese. In base a questa nuova direttiva, i turisti possono soggiornare in Vietnam per un massimo di 15 giorni.Per soggiorni superiori ai 15 giorni, vige la procedura normale descritta sotto.
Transporti
Che si tratti del trasferimento dall’aeroporto all’hotel o di qualsiasi altro trasferimento in Vietnam, che viaggiate soli o in gruppo, possiamo prevedere ogni tipologia di trasporto: dall’auto privata al bus, da un semplice mezzo a 4 posti fino ad un massimo di 45. Da notare che l’affitto del mezzo si intende sempre incluso di conducente esperto alla guida e che i veicoli utilizzati sono in perfetto stato di funzionamento.
Allogio
Possiamo prenotare i migliori alloggi per voi: una semplice e autentica homestay, un piccolo hotel boutique del centro o un alloggio 5 stelle. Se ci date dettagli sulla location, sulle vostre date e sul vostro budget possiamo consigliarvi le soluzioni ottimali dove pernottare durante la vostra vacanza che rispondano quanto più ai vostri desideri. Vi forniremo un ventaglio di proposte tra cui scegliere. Potrete visitare la pagina web dell’hotel, confrontare i prezzi e comunicarci la vostra scelta. Perché sia un viaggio indimenticabile e confortevole chiedete un nostro consiglio. Saremo sempre ben felici di darvelo!
FAQ
Reservation
Once our sales staff and you go through itinerary, we will send you the information form to fill in passport details for ticketing, hotel reservation. We will get back to you in the next few days to confirm all your bookings as request.
Payment
Deposit payment:
– Flights, visa approval letters: full payment required before ticket’s issue.
– Other service: 30% of total amount.
Balance payment: required at least 10 days prior travel date by bank transfer or by cash or credit card on arrival.
Payment methods:
– By bank transfer: all charges are on sender’s account (OUR)
– By credit card: a convenient fee surcharge of 3% is applied for Visa/Master cards and 4% for AMEX cards
– Cash (US dollars. Other currencies may be accepted by prior arrangement)
Hotel Check in and Check out
Hotel Check in time: 14.00; Check out time is usually 12h00.
Extended check in – check out time may be granted subject to availability and agreement by the participating hotels.
Responsibility
Except in situations beyond human control, Tonkin Travel will be held responsible for any additional expense resulting from the change caused by us in itinerary, transportation, accommodation.
Except in situations beyond human control, Tonkin Travel shall provide compensatory service for participants or refund the difference in payment for service rendered below standard.
The detailed program and schedule flights are subject to changes by airline without prior notice and in accordance with the weather conditions and daily operation of flights. Consequently, itinerary concerned might be adjusted. If this occurs, Tonkin Travel will do all in its power to assist participants in boarding flights or finding alternative arrangements. Note however that it is done as a courtesy to participants and Tonkin Travel cannot be held responsible for denied boarding, nor for additional costs occurred.
Policy regarding cancellation/ No Show
At Tonkin Travel we do our best to minimize cancellation penalty for our guests but we must abide by the cancellation policy of each service provider. Bellows are general cancellation policy for:
Tours and Accommodations, Trains
– Cancellation 20 to 15 days before departure date: charge 10% of total amount.
– Cancellation 14 to 10 days before departure date: charge 20% of total amount.
– Cancellation 9 to 5 days before departure date: charge 50% of total amount.
– Cancellation less than 5 days before departure date: charge 100% of total amount.
– No show: 100% of total rate.
FLIGHTS
Normal tickets:
– Change of flight (time/date/route): charge USD30 per ticket per time plus fare difference due to the change if any
– Refund: charge 30% of full fare
– Renaming ticket is actually refund and rebook a new ticket, so it’s charged as refund and plus fare difference if any.
Promotional tickets:
– Charge 100% of ticket value.
*To avoid any money loss for customers, we will negotiate our best in case the late cancellation happens.