We keep in touch with our guests during and after their trips to make sure they have been taken care of and enjoyed traveling with us. Feedback from our guests is very important in maintaining and improving the quality of our tours. Things change and people have differing experiences so all communications are highly appreciated ; whether it is a compliment that lets us know our guests happy or a complaint that points out where improvement is needed. We often receive thoughtful and constructive reviews, comments and suggestion from our guests that may be interesting to other travelers as well as to us.
Here are a few:
We just wanted to thank you so much for planning our trip! We all had a wonderful time and are so grateful for the hard work you put(...)
We are at home now and have very happy memories of our trip to Vietnam. I just wanted to thank you for making the arrangements and(...)
Thank you for your email. As far as our tour is concerned, we are very happy with our visit in Vietnam. I really regret we(...)
I would like to thank you for the fantastic holiday, everything was very well organised and the choice of hotel excellent.
I just wanted to drop you a line to say thanks for helping us arrange a fantastic visit to Vietnam. Everything went so smoothly which(...)
Dear Tonkintravel Team
I apologies for my delay due also to a WI-FI black out in my apartment.
Let me thank you for all your(...)
Hi Mr Quan,
I just wanted to write to say thank you for organising our trip to Vietnam. We had a marvelous time, and everything you arranged(...)
Some parts of the trip needed a little more sightseeing/ things to do - or at least mention of additional places to visit or see or(...)
Dear Hang Pham,
It has been a week today since we returned to New Zealand from our holiday.
The plans that you made for us all went well and(...)
My name is Rosalia Marchiori and I had to pleasure to work with your employee, Ms. Huong, who organized my recent trip to Laos,(...)