We keep in touch with our guests during and after their trips to make sure they have been taken care of and enjoyed traveling with us. Feedback from our guests is very important in maintaining and improving the quality of our tours. Things change and people have differing experiences so all communications are highly appreciated ; whether it is a compliment that lets us know our guests happy or a complaint that points out where improvement is needed. We often receive thoughtful and constructive reviews, comments and suggestion from our guests that may be interesting to other travelers as well as to us.
Here are a few:
I had every intention of emailing you before this, even allowing for the week you had in China.
When I arrived home the river had(...)
Just letting you know we had a great time on the tour and wish to congratulate you on a marvellous tour. Everything went well, and I(...)
Thank you very much for your email. We had a fantastic time in Vietnam and we will keep amazing memories of our holidays. I think you(...)
We would just like to say thankyou for organising such a good holiday for us! We loved Vietnam and experienced so many wonderful(...)
Dear Mrs Pham,
I wanted to provide you with some feedback. We had a wonderful trip to Vietnam! It was made enjoyable by the wonderful service(...)
Hi Mrs Hang Pham,
Just a short note to say how much we enjoyed our recent trip organised by you and Tonkin Travel. We do not usually travel on(...)
Just wanted to say a huge thank you for all the hard work you did in making our stay in Vietnam so easy and so much fun. I will(...)
We apologise for this late email.
Firstly we must Thank You most Sincerely for your attention to detail for our holiday in your(...)
Hello Mrs Pham,
Yes you are right, getting back to normal is hard after a holiday!
Pelican cruise on Halong Bay was an amazing experience.(...)