We keep in touch with our guests during and after their trips to make sure they have been taken care of and enjoyed traveling with us. Feedback from our guests is very important in maintaining and improving the quality of our tours. Things change and people have differing experiences so all communications are highly appreciated ; whether it is a compliment that lets us know our guests happy or a complaint that points out where improvement is needed. We often receive thoughtful and constructive reviews, comments and suggestion from our guests that may be interesting to other travelers as well as to us.
Here are a few:
It is our last night in Hoi An and we leave for home tomorrow. I wanted to say thank you for organising a wonderful, memorable(...)
I too would like to thank you for your efforts in planning the holiday - we had a great time and the transfers and accommodation(...)
I've been meaning to contact you since we returned from Vietnam. It was a great holiday and this was in no small part due to the(...)
your last mail did not reach me in time, because I already left on 14th Feb and do not have a smart phone. Nevertheless the trip(...)
Sent: Sunday, 15 February, 2015 6:26 PM
To: Huong - Tonkin Travel
Ms Huong, hello again.
Today we enjoyed a good trip to(...)
I've been meaning to write to you as soon as we got back, but 3 days later we were off again, this time to a wedding.
So we have(...)
I hope you are well and enjoyed your holiday in Myanmar.
We had had a wonderful holiday in Vietnam, the hotel in Hanoi was great and(...)