We keep in touch with our guests during and after their trips to make sure they have been taken care of and enjoyed traveling with us. Feedback from our guests is very important in maintaining and improving the quality of our tours. Things change and people have differing experiences so all communications are highly appreciated ; whether it is a compliment that lets us know our guests happy or a complaint that points out where improvement is needed. We often receive thoughtful and constructive reviews, comments and suggestion from our guests that may be interesting to other travelers as well as to us.
Here are a few:
Thank you! That’s a nice surprise. When we canceled at the last minute, we did not expect to get any(...)
Dear Tonkin Travel,
Please see attached for our thanks and suggestions. Thanks for helping me arrange a once in a lifetime trip for my(...)
I just wanted to let you know I posted very positive reviews on both Facebook and Trip Advisor for you and your company. We had a(...)
We made it home and life is getting back to normal.
I would like to thank you for all your help both in the organising and the(...)
This is an overdue thank you for your amazing service for our trip to Vietnam. We had such an amazing holiday, it was all organised(...)
Nga, Thank you for the nice note and concern about our trip. As you may remember, my wife Phyllis came down with a severe respiratory(...)
I just wanted to say we enjoyed very much our time in Pu Luong and Ninh Binh. In particular, thank you for suggesting and(...)
Yes, we arrived home just fine this past Sunday. We have had a busy week since returning as it is a holiday week for us …(...)
We had a great trip and really enjoyed everything. Thank you for all of your help. I will highly recommend Tonkin Travel when we(...)
We just arrived in Los Angeles, CA where I met my husband. We’re spending Thanksgiving here with our daughter and family.