Hi again Mr Quan,
They had excellent feedback for you - they said all your arrangements were great, hotels great. They thought the ship on Halong Bay was a bit old – needed a refurb - but unfortunately the weather was cloudy so it may have influenced them.
Your tour guides were excellent - one bit of feedback there, on the long days they would have liked a 20 min break to have some lunch , or something to eat.
Luckily your driver to take them to Hanoi airport was ½ hour early, as they said if he had come at the time planned , they would have missed their flight, as the airport was absolute chaos !! So to note that transfers to the airport seem to need to be earlier than planned these days with what is happening at the airports. Seems to be a world wide phenomenon. Airports everywhere are chaos.
Thanks again for your excellent service.