Mike & Dot
12 April 2023

Dear Phoung,

Thank you for your email and we are safely back home - if just a little jet lagged!

I was going to email you today to thank you for al your help and patience in putting our holiday together over a very extended period and then helping us so much while we were in Vietnam. I’ll happily provide public feedback on what an excellent service you provide and there are no issues that you would need to resolve for us to do that. I’ll post a positive review on Tripadvisor soon.

Privately for you internally, I’ll give you some retrospective views on our individual itinerary which hopefully will assist you in advising other clients. Overall, we had a fantastic holiday and loved everything we saw & experienced. The activities you put into the programme were all excellent. The ones in Siem Reap were very different to those in Vietnam and the Vespa trip stands out as something very different. If I was doing it again, I wouldn’t put Panhou Retreat together with Pu Luong Retreat as they seemed very similar (putting aside the unexpected issue we had with heights). Considering the two train journeys, the overnight from Ninh Binh to Hue on the Government train was more comfortable accommodation than the private carriage from Hanoi to Lao Cai which was a surprise. I wouldn’t do the north bound train again (probably go by car) but would do the NB to H train again. On each of the hotels we stayed in, we’ve the following comments:

La Siesta Hanoi excellent hotel in a great location Huy Trung Homestay very good & friendly. A different experience for us Panhou Retreat very good, the only negative being that there is no relaxation areas (for example, nowhere to relax on a sun lounger) Pu Luong Retreat very good Cuc Phoung Nice complex but I don’t think we saw it at its best. There were so few guests it didn’t seem fully open. An’s Ecogarden was much nicer An’s Ecogarden great hotel Eldora Hotel great hotel in a good location Belle Maison Parosand very good hotel in a good location Lynnaya Resort very good hotel in a good location Cassia Cottage excellent hotel in a great location

Overall, the arrangements you put together worked perfectly and perfectly on time. The guides and drivers were all excellent. This was our second experience with Tonkin and you should be very proud that you provide an excellent service to your clients and your recommendations (of activities and hotels) are well researched and really very good.

In addition to Tripadvisor, would you like me to add a testimonial to your own website?

Once again, thank you for everything you did for us,

Kind regards

Mike & Dot