FAQs
Find the essential travel info you need for your next adventure. Get tips, recommendations, and insider advice to plan your perfect trip.
Planning your next adventure can be both exciting and overwhelming. At Tonkin Travel, we’re here to make your journey as smooth as possible. Our Frequently Asked Questions (FAQ) section is designed to provide you with all the information you need to plan your trip with confidence. Whether you’re looking for details on booking, travel insurance, or destination-specific tips, we’ve got you covered. Explore our FAQs to find answers to common questions and helpful insights to ensure a seamless travel experience. If you can’t find what you’re looking for, our dedicated support team is always ready to assist you.
Reservation
Once our sales staff and you go through itinerary, we will send you the information form to fill in passport details for ticketing, hotel reservation. We will get back to you in the next few days to confirm all your bookings as request.
Payment
Deposit payment:
– Flights – full payment required before ticket’s issue.
– Other service: 30% of total amount.
Balance payment: required at least 10 days prior travel date by bank transfer or by cash or credit card on arrival.
Payment methods:
– By bank transfer: all charges are on sender’s account (OUR)
– By credit card: a convenient fee surcharge of 3% is applied for Visa/Master cards and 4% for AMEX cards
– Cash (US dollars. Other currencies may be accepted by prior arrangement)
Hotel Check in and Check out
Hotel Check in time: 14.00; Check out time is usually 12h00.
Extended check in – check out time may be granted subject to availability and agreement by the participating hotels.
Responsibility
Except in situations beyond human control, Tonkin Travel will be held responsible for any additional expense resulting from the change caused by us in itinerary, transportation, accommodation.
Except in situations beyond human control, Tonkin Travel shall provide compensatory service for participants or refund the difference in payment for service rendered below standard.
The detailed program and schedule flights are subject to changes by airline without prior notice and in accordance with the weather conditions and daily operation of flights. Consequently, itinerary concerned might be adjusted. If this occurs, Tonkin Travel will do all in its power to assist participants in boarding flights or finding alternative arrangements. Note however that it is done as a courtesy to participants and Tonkin Travel cannot be held responsible for denied boarding, nor for additional costs occurred.
Policy regarding cancellation/ No Show
At Tonkin Travel, we understand that travel plans can change, and we are committed to offering fair and transparent cancellation terms.
Our policy is designed to provide flexibility for our clients while also honoring our commitments to service providers and reflecting the time and effort invested in organizing your trip.
Tours, accommodations & train tickets:
- Cancellation more than 31 days before arrival date: 5% of the total amount will be charged.
- Cancellation 30 to 21 days before arrival date: 20% of the total amount will be charged.
- Cancellation 20 to 10 days before arrival date: 30% of the total amount will be charged.
- Cancellation 9 to 5 days before arrival date: 50% of the total amount will be charged.
- Cancellation less than 5 days before arrival date or no-show: 100% of the total amount will be charged.
During peak travel seasons, including national holidays, New Year, Lunar New Year, and major local festivals, stricter cancellation terms may apply due to high demand and limited availability.
Flights:
Normal tickets:
- Refund: 30% of the full fare will be charged.
- Changes (date, time, or route): USD 30 per ticket per change, plus any fare difference.
- Name changes: Treated as a refund and rebooking, and charged accordingly (30% refund fee plus any fare difference).
Promotional Tickets:
- Non-refundable: 100% of the ticket value will be charged.