Privacy Agreement
Tonkin Travel collects and stores information from guests to facilitate hotel bookings, arrange services, and manage tour operations, including payment processing. We will never share, sell, trade, or communicate this information to any third party. We publish names and other details in “guest comments” with the implied permission of the authors.
This document outlines the Privacy Policy for the Tonkin Travel website, www.tonkintravel.com.
Tonkin Travel is committed to delivering the best possible customer service experience. We are committed to adhering to the Privacy Act 1988, which establishes guidelines for protecting individual privacy.
**Collection of Your Personal Information**
You can access many areas of the site without providing any personal information. However, to use specific Tonkin Travel customer support features in the future, you’ll need to submit personally identifiable information. This may include, but is not limited to, a unique username and password, or providing sensitive information for recovering a lost password.
**Sharing Your Personal Information**
We may occasionally hire other companies to provide services on our behalf, such as handling customer support inquiries, processing transactions, or managing customer freight shipping. These companies will only have access to the personal information necessary to perform their services. Tonkin Travel takes reasonable steps to ensure that these organizations meet confidentiality and privacy obligations regarding the protection of your personal information.
**Use of Your Personal Information**
For each visitor to our site, we explicitly collect the following non-personally identifiable information: browser type, version, and language, operating system, pages viewed during browsing, page access times, and referring website addresses. This collected information is used solely for internal purposes, including gauging visitor traffic, understanding trends, and delivering personalized content while you are on our site.
From time to time, we may use customer information for new, unanticipated purposes that are not previously disclosed in our privacy notice. If our information practices change in the future, we will use data collected after the policy change only for these new purposes, and those new practices will be applied accordingly.
**Changes to This Privacy Policy**
Tonkin Travel reserves the right to amend this Privacy Policy at any time. If you object to any part of this Privacy Policy, please do not access or use the site.
**Accessing Your Personal Information**
You have the right to access your personal information, subject to exceptions permitted by law. If you wish to do so, please let us know. For security reasons, please submit your request in writing. Tonkin Travel also reserves the right to charge a fee for searching and providing access to your information on a per-request basis.
**Contacting Us**
Tonkin Travel welcomes your feedback regarding this Privacy Policy. If you have any questions or would like further information, please don’t hesitate to contact us using any of the methods below during business hours, Monday through Friday.
Address: 5B, land 111 Xuan Dieu Tay Ho District, Hanoi, Vietnam
Phone/WhatsApp: (+84) 90 279 393
Email: info@tonkintravel.com